It’s important that paying your rent is just like paying any other type of bill. Many people do not realise that your rental history will support your credit rating. Therefore it’s important you are aware of the payment options and what is required.
Please refer to Page 2 of your General Tenancy Agreement for Trust Account details for paying your rent as we are strictly a cashless office.
Under the Residential Tenancies Act you are required to pay your rent by the date noted on the schedule in your lease and it must always be paid in advance. Should you have any difficulties in paying your rent please notify us as soon as possible.
If you have requested maintenance you should not take matters into your own hands and stop paying rent as a way to get work done. If you do this you are breaching the agreement and you could be given a Notice to Leave.
Ray White Mountain Creek have a ‘Zero Tolerance’ for Rent Arrears, this is a strict policy on the payment and collection of rent. Should you fall behind for any reason the below timeline provides you with a list of repercussions.
| Category | Time elapsed | Reminder notice | |
| Category 1 arrears | 1 to 3 days in arrears | Text message, email or phone call | |
| Category 2 arrears | 4 to 7 days in arrears | Phone call and letter | |
| Category 3 arrears | 8 to 14 days in arrears | Notice to Remedy Breach | |
| Category 4 arrears | 17 days in arrears | Notice to Leave (after 2nd Notice to Remedy Breach) | |