Rent Arrears Policy- ZERO TOLERANCE!
Under the Residential Tenancies Act you are required to pay your rent by the date noted on the schedule in your lease and it must always be in advance, should you have any difficulties in paying your rent please notify us as soon as possible so that we can be of assistance to you in resolving the problem.
However, this agency does have a strict policy on the payment and collection of rent and you will receive a number and variety of reminders which you should not ignore. The reminder notices and frequency are listed below:
| Category | Time Elapsed | Reminder Notice |
| Category 1 arrears | 1 to 3 days in arrears | Text message, email and phone call |
| Category 2 arrears | 4 to 7 days in arrears | Phone call and letter |
| Category 3 arrears | 8 to 14 days in arrears | Formal letter and commencement of eviction procedures |
| Category 4 arrears | 15+ days in arrears | Notice to vacate rented premises |