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Property management

Our Rent Arrears Policy

Rent Arrears Policy- ZERO TOLERANCE!

Under the Residential Tenancies Act you are required to pay your rent by the date noted on the schedule in your lease and it must always be in advance, should you have any difficulties in paying your rent please notify us as soon as possible so that we can be of assistance to you in resolving the problem.

However, this agency does have a strict policy on the payment and collection of rent and you will receive a number and variety of reminders which you should not ignore. The reminder notices and frequency are listed below:

CategoryTime ElapsedReminder Notice
Category 1 arrears1 to 3 days in arrearsText message, email and phone call
Category 2 arrears4 to 7 days in arrearsPhone call and letter
Category 3 arrears8 to 14 days in arrearsFormal letter and commencement of eviction procedures
Category 4 arrears15+ days in arrearsNotice to vacate rented premises